Privacy Policy

Your Data, Your Rights

Last updated: September 2025

1. Introduction

Alphient ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name and contact information, professional details, company name, and job title provided through our contact forms or service agreements.
  • Technical Data: Device identifiers, browser type, IP address, operating system, and referring URLs.
  • Usage Data: Pages visited, time spent on pages, click patterns, and browsing behaviour on our website.
  • Communication Data: Records of correspondence when you contact us via email, forms, or other channels.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Respond to enquiries and provide requested information
  • Send technical notices, updates, and administrative messages
  • Send marketing communications (with your consent)
  • Improve our website, products, and services
  • Monitor and analyse usage trends and preferences
  • Comply with legal obligations and enforce our terms

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific processing activities.
  • Contractual Necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
  • Legal Obligation: Where processing is required to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Trusted third parties that assist in operating our website and services (e.g., hosting, analytics).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform is designed with ISO 27001, NIST, and SOC 2 compliance frameworks. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request limitation of how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the EEA or UK. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms approved by relevant authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this page periodically for any changes.

13. Contact Us

For privacy-related enquiries or to exercise your data protection rights, please contact us at:

See also: Cookie Policy  |  Terms & Conditions